STRATEGIC INTERVENTIONS

Christalyze offers Strategic Interventions when an organisation is stuck with systemic or human capital challenges that require Systems Thinking, Master Facilitation, Organisational Development, Management Consulting, Strategy Translation & Implementation, Employee Wellness, ESG, Conversation Circles & Narrative Practices.

We also offer a Senior Leadership Flagship Program: ELD (Enhanced Leadership Development Program) which essentially spans all 3 our service pillars.

Whether you are gearing up for a global take-over, have a project grind to a halt due to an interpersonal conflict or have a sticky disciplinary or performance issue that needs professional intervention, Christalyze can craft an intervention or program to suit.

Below follows just some of our standard Strategic Intervention Programs (we can create a bespoke program tailored to your organisation's needs):

MINDSET ALCHEMY

MASTERFUL FACILITATION

RELATIONSHIP AS STRATEGY

ABSOLUTE MOBILISATION

SYSTEMIC WISDOM

SYSTEMS THINKING

Client need/problem statement:

Excessive activity in a system.
Silo mentality.
Stress and ineffectiveness across the value chain.
Complexity and interdependencies not fully appreciated.
Unintended consequences of decisions not thought through.
Battling to identify root causes of complex issues.
Wasting time in addressing and fixing symptoms of issues.
Cannot solve problem across boundaries timeously.

Service offering:

Option 1: 8-16 hours, online or in person; identify a long-standing, recurring challenge – often with unknown answer, identify stakeholders and impacted role players.
Facilitation of a structured, complex problem-solving process where insight is gained into the underlying structure of the issue and to determine a relevant solution.
Option 2: 16-24 hours, online or in person; upskilling leadership with the ability and understanding to use systems thinking tools and techniques in order to solve complex issues. Application will be on a real and current pain point within the team, unit or organisation.

Outcomes:

Ability to deal with complexity in an enhanced way.
Resolved long-standing issues across the value chain.
Deeper insight into the underlying structures of issues.
Ability to determine root causes of issues.
Effective problem solving.
80/20 leverage applied.
Ability to leverage the 20% that will make an 80% impact.
Improved collaboration, inclusion and engagement.
Buy-in and resistance managed.
Trust between and appreciation for each element within the value chain.
Improved performance by focusing on what really will shift the dial.
Improved support in implementing a strategy.

MASTER FACILITATION

Client need/problem statement:

A leader's challenge to both facilitate a conversation whilst also being a full participant in the process.
Difficult conversations need gentle guidance.
A manager facilitating a conflict, may appear to be taking sides or being biased.
Being part of a system needing to be challenged, is hard.
Facilitating your own team may be perceived as favoritism, discrimination, exclusion, in-group/out-group behavior.
Leader facilitation often revolves around content with less focus on process.
Difficulty to strike a balance between participation and taking over.

Service offering:

The master facilitator and leader team up for a given interaction i.e. conflict resolution, problem solving, strategy translation, team mechanics team dynamics, decision making etc.
The leader is most often an expert on the content (WHAT needs to be done) and the master facilitator is the process expert (HOW it must be done.)
The intervention is co-designed to ensure the best possible outcome.
It looks at the end-to-end process and could include pre-work for the attendees, as well as follow-up steps post-intervention.

Outcomes:

Fit-for-purpose design that enables the set objectives.
Leader can participate fully in the process.
Participants feel included and engaged throughout.
Win-win in terms of both process and content.
Objectives are achieved in an optimal, collaborative and engaging manner.
Well prepared, structured and professional experience for all.

OD WORKSHOP / MANAGEMENT CONSULTING

Client need/problem statement:

Lack of time and resources to address a particular issue.
Knowing something is not working but not quite sure what.
Unsure of cause of certain behaviors.
Need understanding the results of a measurement, e.g. a survey.
Defracted view of problem, solution or how issues relate.
Struggle to translate and implement a strategy or initiative.
An off-the-shelf solution won't work; a bespoke, creative approach is needed.
Lack of cooperation, collaboration and inclusion across the value chain.
Lack of integrated, holistic approach to addressing an issue or rolling out a plan.
Chaos and confusion as a result of too many concurrent changes.
Complexity is overwhelming.
Focus and clarity is needed.
Fragmented action.

Service offering:

End-to-end tried and tested diagnostics (surveys, focus groups, in person or online interviews, assessments, analyses).
Definition (determine integrated solution), design (putting building blocks in place), and deliver (equip, enable, roll out, implement, anchor, embed) the process in place. Can also be any part thereof as the client and their context dictates.
Walking alongside the client to assist in finding, designing and implementing sustainable, co-created solutions to organizational pain points.

Outcomes:

Fit-for-purpose design and solution to address specific issues.
Integrated solution and seamless implementation.
Change management inherently part of the process.
Core minority equipped to act as catalyst going forward.
Solution is owned by the people.
Consultant light, client heavy approach.
Saving time, money and costs by leveraging.

STRATEGY TRANSLATION & IMPLEMENTATION

Client need/problem statement:

Strategy not properly internalized.
Strategy not fully integrated and lived.
Lacks alignment and shared meaning.
Strategy not cascaded to the lowest level.
Strategy lives on paper but not in the meeting rooms.
Mobilization is hampered.
Strategy stands separate from day-to-day activities and decisions.
Strategy lives only in a few executives' heads.
Simple goals or targets are confused for strategy.

Service offering:

Structured process is crafted to address given strategy implementation shortfalls.
The process will interpret, translate and cascade strategy to lowest levels of the organisation.

Outcomes:

Strategy is translated and supported by all functions and departments.
Impact is assessed for all impact points e.g. HR policies, procedures and practices, reward and recognition, KPI’s, recruitment and selection, leadership competency frameworks, dashboards.
Strategy is owned at each level of the organisation.
Momentum is created.
People feel inspired, hopeful, with a sense of belonging and camaraderie.
Levels of work are aligned to operating model.
Structure follows strategy.

EMPLOYEE WELLNESS

Client need/problem statement:

Increased stress levels and burn-out.
Impact of COVID not yet debriefed e.g. how to manage online, ongoing impact.
Trauma and impact of COVID not yet processed.
Structures not geared to accommodate the wave of un-wellness.
Anxiety, absenteeism and medication on the increase.
People battling with work/ life balance & integration.
Surveys show people aren't coping.
Waves of resignation and difficulty replacing skill and competence.

Service offering:

An integrated bouquet of services including physical, emotional and mental wellness.
Incorporates surveys, analyses and diagnosis to identifying risks and aspects impacting on productivity.
Pick from single or combination interventions and solutions to address specific client needs.
With lower and middle tier offerings firmly in place, we also have bespoke solutions that addresses the unique needs of Executive Wellness.
Worldwide research indicates that employee wellness should take center stage if companies want to survive.

Outcomes:

Employees' emotional, physical and mental wellness is taken care of.
Enhanced employee value proposition.
Increased loyalty toward the organisation.
Medical and absenteeism costs are contained.
A positive ROI via investment and care of employees.

ESG (ENVIRONMENTAL, SOCIAL, GOVERNANCE) NAVIGATION

Client need/problem statement:

Different communities – internal and external - yet to be fully defined.
Mindsets need help transitioning from a competing, win-lose scenario to a more collaborative, inclusive and win-win mindset.
Battle to internalize what ESG truly mean, as well as its implications.
Lack of resources and/or know-how for effective community-building.
Unsure of the role of a brand ambassador for the organisation.
Continuously lumbering behind the ESG curve.

Service offering:

An integrated, tried and tested approach to build community.
Building the platform to create a sustainable community.
Implementation of both the hard wiring (systems & processes), as well as the soft wiring (skills, competencies, stakeholder management, constructive engagement, development, inclusivion and win-win mindset).
People equipped with bespoke higher-order solutions that will transform the enterprise into a high-performance community.
Helping achieve the fine balance between growth and reputation management.

Outcomes:

Visibly doing what is right.
Positive reputation management by walking the talk.
Action speaks louder than words.
Brand and image building by including the broader community.
Moving from selfish to more selfless.
Being longer-term and sustainability focused.
"We are in this together for the long haul!"

CONVERSATION CIRCLES FOR TRUTH & RECONCILIATION

Client need/problem statement:

Polarisation is not helpful, e.g. both men and woman still feel angry, frustrated and confused; both are part of the equation.
Having done the – ism, bias and stereotype interventions, "now what?"
Anger is like drinking poison, expecting the other person to die.
Needing to change to a win/win mindset.
The women-in-leadership dial is not moving as intended.
Needing to get out of the desert between Egypt and the promised land.
Processing the anger and animosity people feel towards each other.
Needing a new narrative, beyond clichés.
Needing to build rather than destroy.
Needing polarised parties to hold hands, burry the past and create a new equal and inclusive future.

Service offering:

Change happens through conversation: using a combination of ractices to engage in conversation between woman, between men, and between men and woman.
The process creates space to deeply listen, create understanding, redefine and heal in order to move forward.
The process goes beyond technical tickbox excercises; it transmutes and transforms mindsets and perceptions.
There are various options available to suit clients' needs.

Outcomes:

Great strides towards finding a win-win way of interacting.
Each gender/party has a better appreciation of the other and woman step into their inherent feminine power, men into their inherent masculine power.
A redefined future all wants to be part off.
Both parties truly see the value and contribution of differences.

NARRATIVE PRACTICES

Client need/problem statement:

Feeling stuck in old stories and battling to move forward.
Wanting to re-imagine and create new possibilities.
Looking for real shifts and transformation in an area.
Wanting a constructive, collaborative and inclusive way to resolve problems.
Wanting to restore, resolve, unite and build me, we or work.

Service offering:

Facilitated conversations with gentle guidance around the stories we tell and how we tell them.
A structured process to meet the client's needs around a specific area of stuckness.

Outcomes:

New narratives that shift mindsets.
Possibility thinking to craft new situations and solutions.
Transformed situations and teams.
Fresh motivation and mobilisation.

Psychwell was appointed bringing together Dr Matthews Katjene and Christa Swart who are seasoned facilitators with solid and proven track record in working in diverse and complex systems at the levels of strategy, process and people. This was evident in their approach to this highly anticipated strategy review workshop by a blend of new and old Trustees within the Board. The facilitators exceeded expectations. They demonstrated utmost expertise in process design which delivered on all critical aspects of the strategy review and most importantly provided platform for interpersonal alignment of Board of Trustees. Their facilitation and methodology created shared meaning, sense of ownership, accountability and collaboration amongst all Trustees."

- Adri van Niekerk on behalf of Trustees, GEPF

FUTURE-PROOFING

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STRATEGIC INTERVENTIONS

SYSTEMS THINKING

MASTER FACILITATION

OD WORKSHOP / MANAGEMENT CONSULTING

STRATEGY TRANSLATION & IMPLEMENTATION

EMPLOYEE WELLNESS

ESG (ENVIRONMENTAL, SOCIAL, GOVERNANCE) NAVIGATION

CONVERSATION CIRCLES FOR TRUTH & RECONCILIATION

NARRATIVE PRACTICES

SERVICES

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